Track your order in real time

Enter your order number and the email address used during purchase to track your package at every stage of its delivery.

Order #CMD-2025-12345

Order placed on September 15, 2025

In transit

Sender

RAPIDOTEX

Recipient

Example Customer

Carrier

Chronopost Express

Tracking #

CP095623487FR

Delivery Status

15 Sept 2025, 14:30

Order confirmed

Your order has been validated and is awaiting preparation in our workshops.

16 Sept 2025, 09:15

In preparation

Your items are currently being prepared in our production workshop.

17 Sept 2025, 16:45

Shipped

Your order has been carefully packaged and handed over to the carrier.

18 Sept 2025, 10:20

In transit

Your package is currently on its way to its final destination.

Expected on Sept 19, 2025

Expected delivery

Your package will be delivered to the address provided during your order.

Real-time tracking map

Available for logged-in users

Need help?

Customer Access

Log in to your customer account to access all your orders and their real-time delivery status with personalized notifications.

Smart Notifications

Receive intelligent notifications by email and SMS at every important stage of the delivery process, with accurate time estimates.

24/7 Support

Our expert customer service is available 24/7 to answer all your questions and resolve any delivery issues.

Frequently Asked Questions

I didn't receive a confirmation email with my tracking number, what should I do?

If you haven't received a confirmation email within 24 hours of your order, here are the steps to follow:

First check your spam/junk folder
Make sure the email address provided is correct
Contact our customer service with your order number
We will immediately resend the tracking information

How long does delivery usually take?

Delivery times depend on the shipping method chosen:

Standard delivery: 3-5 business days
Express delivery: 24-48 hours
International delivery: 5-10 business days
Premium delivery: Same day delivery (urban areas)

These times are indicative and may vary depending on weather conditions and time of year.

My package is marked as "delivered" but I haven't received it, what should I do?

If your package is marked as "delivered" but you haven't received it, follow this procedure:

Check with your neighbors or at reception if you live in an apartment building
Review any special delivery instructions you may have provided
Look in secure locations around your home
Contact the carrier directly with your tracking number
If the problem persists, contact our customer service to open an official investigation

We guarantee a quick resolution and, if necessary, a replacement of your order.

Can I change the delivery address after placing my order?

Address changes are possible under certain conditions:

Before shipping: Free modification via your customer account or by contacting customer service
After shipping: Contact the carrier directly (additional fees may apply)
During delivery: Use the carrier's rerouting service

To avoid any problems, carefully check your address before finalizing your order.

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