1. Information We Collect
We may collect the following types of data:
- Personal Information: Full name, phone number, email address, shipping address
- Order Details: Products or services ordered, uploaded design files, customization preferences
- Technical Data: IP address, browser type, device info, pages visited
- Uploaded Files: Accepted file formats include .AI, .SVG, .PDF, .EPS, .PNG (with transparent background)
2. How We Use Your Information
We use your information to:
- Process and deliver orders
- Communicate with you about your order or project
- Improve our website, services, and customer experience
- Handle payments securely via third-party platforms (we do not store card details)
- Manage internal business analytics
3. File Quality & Design Modifications
- If uploaded files are low quality or unusable, we will notify you.
- File correction or vectorization services may incur extra fees, depending on complexity.
- We allow up to 2 rounds of design revisions for most services. Additional changes may be billed.
4. Minimum Order Quantity (MOQ)
MOQs vary by product:
- T-Shirts / Apparel: 25 units minimum
- Stickers / Labels: 50 units minimum
- DTF Gang Sheets: No MOQ – pricing based on size (per meter)
5. Delivery Times
Turnaround times depend on the type of service:
- Digital Products: 1–3 business days
- DTF / Stickers / Labels: 3–7 business days
- Custom Apparel: 5–10 business days
- Website Development: 7–21 business days
Shipping time depends on location and courier services.
6. Cookies
We use cookies to personalize your experience and analyze website traffic. You may disable cookies in your browser settings at any time.
7. Data Security
Your data is stored securely with appropriate technical and organizational measures in place to protect it from unauthorized access or misuse.
8. Sharing of Information
We do not sell or rent your personal information. Some data may be shared with:
- Delivery services
- Payment processors
- Third-party tools (e.g., analytics, marketing, hosting platforms)
Only to the extent necessary to fulfill your order or improve our services.
9. Your Rights
You may request to:
- Access or correct your personal information
- Delete your data
- Object to certain uses (e.g., marketing)
- Withdraw consent for data processing
To exercise your rights, email us at sales@rapidotex.com.
10. Changes to This Policy
We may update this policy occasionally. Changes will be posted on this page with the latest revision date.
